Website Support & Maintenance
Efficient Resolution of Bugs and Delivery of Enhancements.
– Microsoft dotNET/ASP.NET maintenance
– PHP/MySQL maintenance
Our experienced support team will provide peace of mind that your systems are always up and running as expected.
Technologies We Provide Maintenance Services
Website Maintenance and Support Services
Bug Fix/Issue Resolution
Feature Backlog
Feature improvements that are bigger than a ticket. Work with our expert design team to scope and estimate your enhancement.
Project Rescue
Are you tired of the runaround? Your current vendor seems unable to complete your project. MethodFactory can pick up the pieces and finish your project.
Website Optimization
Our engineers will see how your site performs, reveal why it's slow, and discover optimization opportunities.
Code Review & Optimization
We have some of the best engineers who will review your code base and recommend tuning areas of code.
Product Management
Our product managers oversee the application's strategy and objectives and assess how they impact the business and achieve desired results.
Website Audit & Documentation
MethodFactory will provide a Senior S.M.E. to analyze & document the structure of all environments.
Code Management
Source control and versioning for application code using a solution that best serves your company at the recommendation of MethodFactory's Program Manager.
Issue Response & Resolution SLA
We will provide you with a customized expected response and resolution service level agreement based on ticket priority.
WordPress Maintenance Support
Maintaining your WordPress site is not just about keeping the content up to date, but also ensuring that all aspects of the site are optimized for peak performance. Our WordPress maintenance support services are designed to handle every detail that keeps your site running efficiently.
From regular updates of WordPress core, themes, and plugins to scheduled backups and security checks, we provide an all-encompassing solution that allows you to focus on your business without worrying about your website’s health.
Security is a top priority in the digital space, and our WordPress maintenance support includes rigorous security protocols to protect your site against new threats. Regular security scans, vulnerability checks, and the implementation of the latest security measures keep your site safe from hacks and breaches.
Our Website Maintenance and Support Plans
We Will Customize Our Maintenance Plans To Fit Your Requirements And Budget.
Basic Maintenance
I Need Resources Only.
- As Low as 60 Contracted Hours per Month!
- Dedicated Support Dispatcher
- Dedicated Resources
- Team Portal
- Ticket Tracker
- Fixed Hourly Rate
Professional Maintenance
I Need Management and Resources.- As Low as 60 Contracted Hours per Month!
- Dedicated Account Manager
- Dedicated Support Dispatcher
- Dedicated Resources
- Issue Response and Resolution SLA
- Team Portal
- Ticket Tracker
- Flexible Rates Based on Resource Mix and Contracted Hours
Enterprise Maintenance
I Need Vision and Expertise.- We’ll Put a Plan Together To Support Your Specific Needs
- As Low as 120 Contracted Hours per Month!
- Assigned SMARTteam
- Dedicated Support Dispatcher
- FLEXteam resources
- Resources Are Assigned Based on the Type of Work Required
- Dedicated Named Resource(s)
- Issue Response and Resolution SLA
- Team Portal
- Ticket Tracker
- One Monthly Flat Fee
SMARTteam
- As Low as 40 Contracted Hours per Month
- SMARTteam
- Product Manager
- Product Engineer
- Dedicated Team Lead
- Call Us To Discuss How Our SMARTteams Can Make Your Maintenance and Projects Cost Less and Be More Successful.
1. Enter a Ticket
2. Approve the Estimate
3. Complete Ticket
3. Test & Deploy
Tired of making excuses for not meeting your legacy application Maintenance SLA?
Our approach for website maintenance is not to wait for the bug to occur but to provide a proactive approach to discovering bugs and areas of usability concerns immediately.
We provide clients with a complete end-to-end website audit and document all defects or usability issues. Then we triage and budget those items for continuous improvements.
What Frustrates You About Your Website?
Unresolved Bugs
Support Tickets Taking Too Long to Complete
Poor Documentation and Lack of Portability
Too Often Failed Deployments Causing Rollbacks
Introduction of New Bugs
Failing To Resolve the ‘Spirit’ of the Bug
Complex Administration
Lack of Business-Centric Champion
Out of Date Look & Feel - Needs UI Refresh
Functionality Gaps
High Cost of Maintenance
No Strategic Planning Direction
Unclear Product Roadmap
Contact Us for More Information About Our Application Maintenance Services.
941.364.8161
Application Maintenance and Support
What if There Were a Way To Significantly Improve Your SLA While Reducing Costs?
There is a Better Way!
Guaranteed Service Level Agreement (SLA). Get bugs and features completed on time.
A Product Manager to take care of your roadmap!
A Strategic Technology Manager to make sure your using the right technology.
A Smart#Team to ensure you get the Right Resource at the Right Time.
In The News
Unleash the Power of Smart Teams With an AI Exoskeleton
Artificial Intelligence (AI) has emerged as one of the most promising solutions—allowing businesses to leverage AI-powered exoskeletons to augment their team’s performance and maximize efficiency by automating key digital processes.
Get the Application Bug and Enhancement Support You Demand
Enter a Ticket
The right resource is assigned to your for the best oustcome.
Approve the Estimate
All of the estimates are reviewed by a team lead before requesting your approval.
Complete the Ticket
The ticket gets worked and deployed into your environments.
Technology Stacks
Application Support Agility…We get it.
Your developer resource blend is not what it was yesterday, and it won’t be what you’ll need tomorrow. Let us know if you need on-demand supplemental developers to help you roll with the punches.
24h Support Ticket Portal
Over 20 years of providing exceptional website maintenance services
Defined Maintenance SLA
Our Custom Development Services
Strategic Project Envisioning
Functional and Technical Design Documentation
Application Support & Maintenance SLA
Application Prototyping
DevOps/Development Process Optimization
UI/UX Design
Mobile App Development
Application Modernization
Product Management
Source Code Analysis and Review
Be the IT Advocate That Your Business Craves
Schedule a call
Share your backlog
Approve your tickets
Enjoy the results
Recognized Brands We Served
Discover how MethodFactory has helped recognizable brands achieve their digital goals.
Rawlings Sporting Goods
State Bar of Wisconsin
Honda North America
Coleman Camping - Outdoor Camping Gear and Equipment
NASA
Interstate Batteries
Norwegian Cruise Line
Intertape Polymer Group
ABC Fine Wine and Spirits
Chaparral Motorsports
Wolters Kluwer
UnityPoint Health
Corsearch
ABC American Building Components
Summer Infant Baby Products
NUK Baby Products
Quickie Manufacturing Cleaning
Lee County Electric Cooperative
