The Microsoft Commerce Server 2009 Customer and Orders Manager makes it easy to collect and manage information related to customer service and order fulfillment. It includes features like: 1-click ordering, guest checkout, member checkout, multi-cart, recurring orders, etc. CSR’s (Customer Service Representatives) will appreciate the various applications like quick order, customer search, ability to take over a customer’s cart, and more, making their job more efficient and improving the customer’s experience.
Here are some of the essential MS Commerce Server 2009 Customer & Orders Manager tools that will ease the burden for any customer service representative:
- Managing Orders - Record customer orders made via the shopping basket and check-out systems and store them in a database. View the properties and details of all past orders so customers and order information can be organized and managed seamlessly.
- Managing Baskets - Search your Commerce Server database for existing order information, delete saved baskets that are no longer being used, view and track all items in your customer’s shopping basket - not just at checkout, but throughout their shopping process.
- Managing Payment Methods - Identify the various payment method types that your customers can use to pay for the services/items they purchase on your website. Create, modify, enable or disable payment methods on demand.
- Managing Shipping Methods - View, create, modify, enable or disable the various shipping methods customers can use to have their items shipped to them.
- Managing Profiles - Create and edit customer profiles. Collect detailed information about the users who visit your website and how they use it, including detailed user demographics. Use profiles to analyze user data and to target content to users.
- Managing Site Terms - Define your own site terms – a set of valid values or ‘fields’ the user provides information for, such as ‘Gender’. View, create and edit site terms and have the ability to export data to another location.
Customer & Orders Manager Example: Track a customer’s order anywhere in the order process by using order status codes. This enables a CSR to identify if/where a customer is having problems with their order going through.